Connecting Processes with Intelligence, Elevating Experiences
Alloxentric, where digital transformation, collaboration, and artificial intelligence converge to exceptional business experiences
Process Redesign with Artificial Intelligence
November 2023
Understanding how Artificial Intelligence can help your organisation and how it will impact your industry sector is key to extracting the maximum value from this technology.
Our Platforms
Alloxentric provides powerful tools for the holistic and continuous improvement of the customer experience via the channels through which they contact your company or institution.
The virtuous cycle begins with the Omnichannel Communication platform, which integrates voice, text, and artificial intelligence to interact with customers and users in their preferred channel, consolidating all these interactions on a single screen. After that, analysing the effectiveness of those conversations using the CX Analytics platform and identify opportunities for improvement such as quiet times and customer adherence in real or delayed time.
The most comprehensive and flexible solution on the market
Efficiency
The combination of bots and human agents allows for the development of highly effective campaigns that meet business objectives.
Communication
All communications with your customers, regardless of channel or medium (voice or text), will be available in a single view.
Modularity
Whether in the cloud or on-premises, we can integrate with third-party cognitive platforms or legacy environments.