Alloxentric provides powerful tools for the holistic and continuous improvement of the customer experience via the channels through which they contact your company or institution.

The virtuous cycle begins with the Omnichannel Communication platform, which integrates voice, text, and artificial intelligence to interact with customers and users in their preferred channel, consolidating all these interactions on a single screen. After that, analysing the effectiveness of those conversations using the CX Analytics platform and identify opportunities for improvement such as quiet times and customer adherence in real or delayed time.